RADVision SCOPIA XT4000 Series Informations techniques télécharger pdf (Page 41)

Figure 3-10 Retrieving memory dump logs

Step 3

Select Create new log file.

Step 4

Wait for the system to create the log package file and display the link for downloading this

file.

Step 5

Select the link to download the log package file onto the computer.

Reporting a Software Upgrade Failure

Problem

The software upgrade from the USB drive fails.

Solution 1.

Remove the USB drive from the USB port of the SCOPIA XT Series

Connect the USB drive to a computer.

Locate the upgrade.log file.

Send the log file to your local customer service representative.

Viewing System Information

You can view the following system information if your system is not currently in a call:

•

software version

•

user code

•

IP addresses

•

serial number

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RADVision SCOPIA XT4000 Series Informations techniques Page 41