RADVision SCOPIA XT4000 Series Informations techniques télécharger pdf (Page 29)

This section covers troubleshooting problems that may occur when setting up and operating

the SCOPIA XT Series.

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Resolving Problems Connecting Calls .................................................... page 25

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Resolving Problems with Audio........................................................... page 27

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Echo Cancelling on HDMI Monitors........................................................ page 28

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Resolving Monitor Display Problems...................................................... page 29

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Resolving Lip Sync Problem............................................................... page 29

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Resolving Camera Issues................................................................... page 31

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Resolving IP Address Problems............................................................ page 32

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Resolving Problems with PC Presentations.............................................. page 34

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Resolving XT Remote Control Unit Problems............................................ page 34

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How to Retrieve SCOPIA XT Series Logs .................................................. page 34

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Reporting a Software Upgrade Failure................................................... page 37

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Viewing System Information .............................................................. page 37

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Contacting Support......................................................................... page 38

Resolving Problems Connecting Calls

Problem

Cannot dial out or connect to an outgoing SIP or H.323 video call.

Solution

Verify you dialed the correct number or address.

Solution

Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.

Problem

Cannot receive a SIP or H.323 video call.

Solution

Verify the number/address used to connect to you is correct.

Solution

Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.

Troubleshooting

RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0 Troubleshooting | 25

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RADVision SCOPIA XT4000 Series Informations techniques Page 29

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